Shipping Information

Standard Processing Time

Most orders are processed and shipped within 1-2 business days of order placement. You'll receive a shipping confirmation email with tracking information once your order ships.

Order Cut-Off Times

To be processed the same business day, orders must be placed by:

• 2:00 PM EST Monday - Friday
• Orders placed after 2:00 PM EST will be processed the next business day

Weekends & Holidays

We do not process or ship orders on weekends or federal holidays. Orders placed on Friday after 2:00 PM EST, Saturday, or Sunday will be processed on the following Monday (or the next business day if Monday is a holiday).

High-Volume Periods

During peak shopping seasons (Black Friday, Cyber Monday, holiday season), processing times may extend to 2-3 business days. We'll notify you if any delays are expected.

Domestic Shipping (United States)

We ship to all 50 states, including:

• Continental United States (48 states)
• Alaska & Hawaii (additional shipping time may apply)
• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands)
• APO/FPO/DPO military addresses

Alaska & Hawaii Shipping

Deliveries to Alaska and Hawaii typically take 7-10 business days for standard shipping. Express shipping may not be available for these destinations. Shipping costs may be slightly higher.

PO Boxes

We ship to PO Box addresses via USPS. Please note that express shipping may not be available for PO Box deliveries.

International Shipping

At this time, we only ship within the United States. We're working on expanding our shipping to international destinations. Sign up for our newsletter to be notified when international shipping becomes available.

Shipping Address Requirements

Please ensure your shipping address is complete and accurate:

• Include apartment, suite, or unit numbers
• Use the full street name (not abbreviations)
• Verify zip code matches the city and state
• Double-check for typos before submitting your order

We are not responsible for orders shipped to incorrect addresses provided by the customer.

When You'll Receive Tracking

You'll receive a shipping confirmation email with your tracking number within 24 hours of your order being shipped. The email will include a direct link to track your package.

How to Track

You can track your order by:

1. Clicking the tracking link in your shipping confirmation email
2. Logging into your account and viewing order details
3. Visiting Order History (if you have an account)
4. Entering your tracking number on the carrier's website

Tracking Not Updating?

If your tracking information hasn't updated in 24-48 hours:

• Wait 24 hours after receiving tracking - it may take time for the carrier to scan your package
• Check the carrier's website directly (sometimes updates appear there first)
• Look for "pre-shipment" or "label created" status - this means the label is printed but the package hasn't been picked up yet
• Contact us if there are no updates after 3 business days

Package Marked as Delivered but Not Received

If tracking shows "delivered" but you haven't received your package:

1. Check all possible delivery locations (front door, back door, mailbox, porch)
2. Ask neighbors or household members if they received the package
3. Check with your building's front desk or mailroom (if applicable)
4. Wait 24 hours - sometimes packages are marked delivered before actual delivery
5. Contact us at support@yalldb.com if the package doesn't appear

Lost or Stolen Packages

We take package theft seriously. If you believe your package was stolen after delivery, please file a police report and contact us immediately. We'll work with the carrier to investigate and file a claim. Replacement or refund decisions are made on a case-by-case basis.

Damaged Items Upon Delivery

If your package arrives damaged or items are damaged inside:

1. Take photos of the damaged packaging and item
2. Contact us within 48 hours at support@yalldb.com
3. Include your order number and photos
4. We'll arrange a replacement or refund

Incorrect Address Provided

If you provided an incorrect shipping address and the order hasn't shipped yet, contact us immediately and we'll do our best to update it. If the order has already shipped, we cannot change the address. You may be responsible for additional shipping fees to reship to the correct address.

Delivery Delays

While we strive for timely delivery, delays can occur due to weather, carrier issues, or high volume periods. We are not responsible for carrier delays, but we'll work with you to locate your package and provide updates.

Signature Required Items

For high-value orders (over $500), we may require a signature upon delivery for security purposes. You'll be notified if your order requires a signature.

We Cannot Ship To:

• Freight forwarders or package forwarding services
• International addresses (at this time)
• Correctional facilities or prisons

Multiple Shipments

If you order multiple items, they may ship separately from different warehouses to get to you faster. You'll receive separate tracking numbers for each shipment. There is no additional charge for split shipments.