We understand that sometimes you need to cancel an order. At Y'ALL D'FFERENT BREED, we want to make the cancellation process as simple and straightforward as possible.
This page explains our order cancellation policy, including when you can cancel, how to cancel, and what to expect regarding refunds.
1. Overview
2-Hour Cancellation Window
You can cancel your order within 2 hours of placing it for a full refund, no questions asked.
We process and ship orders quickly to get them to you as fast as possible. Because of this, we can only accept cancellations within a limited timeframe after you place your order.
Why 2 Hours?
Our fulfillment team works efficiently to get orders out the door quickly. Most orders enter the picking and packing process within a few hours of being placed. The 2-hour window gives you time to review your order while still allowing us to prevent unnecessary processing.
Key Points
- Cancellations must be requested within 2 hours of order placement
- Full refund issued to original payment method
- Refunds typically appear in 3-5 business days
- After 2 hours, orders cannot be cancelled (but can be returned after delivery)
2. How to Cancel Your Order
If you need to cancel your order within the 2-hour window, follow these simple steps:
Step 1: Contact Customer Support Immediately
Email us as soon as possible at:
Subject line: "URGENT: Cancel Order #[Your Order Number]"
Step 2: Include Required Information
Your email should include:
- Your order number (found in your order confirmation email)
- Email address used for the order
- Brief reason for cancellation (optional but helpful)
- Confirmation that you want to cancel the entire order
Step 3: Receive Cancellation Confirmation
We'll review your cancellation request and send you a confirmation email within 30 minutes to 1 hour. If your cancellation is within the 2-hour window and hasn't already been shipped, we'll confirm the cancellation and initiate your refund.
Time-Sensitive Request
Because cancellations must be requested within 2 hours, it's crucial to contact us immediately if you need to cancel. We cannot guarantee cancellation if your request is made after the 2-hour window, even if we haven't shipped your order yet.
3. Cancellation Eligibility
Not all orders may be eligible for cancellation, even within the 2-hour window.
Orders Eligible for Cancellation
- Orders placed within the last 2 hours
- Orders that have not yet been processed or shipped
- Orders with standard or express shipping
- Regular merchandise orders (excluding special circumstances below)
Orders That Cannot Be Cancelled
- Orders placed more than 2 hours ago
- Orders that have already been shipped
- Orders marked as "In Transit" or "Delivered"
- Personalized or custom items (non-refundable once production begins)
- Final sale items (marked at checkout)
What If My Order Already Shipped?
If your order has already shipped when you request cancellation:
- We cannot recall the package from the carrier
- You'll need to receive the package and then initiate a return (see our Returns Policy)
- We'll provide a prepaid return label at no cost to you, and you'll receive a full refund once we receive the returned items
Fast Processing Times
We pride ourselves on quick order processing (usually within 1-2 business days). While this means you get your items faster, it also means cancellation windows are shorter. Please review your order carefully before completing checkout.
4. Refund Information
Refund Timeline
When your cancellation is approved, here's what to expect:
- Cancellation confirmed: You receive a confirmation email
- Refund initiated: Within 1 business day of cancellation approval
- Refund processed: Typically appears in your account within 3-5 business days
- Bank processing: Depending on your financial institution, it may take an additional 1-3 business days to appear
Total refund time: Typically 3-7 business days from cancellation approval.
Refund Method
Refunds are issued to the original payment method:
- Credit/Debit Cards: Refund to the original card used for purchase
- PayPal: Refund to your PayPal account
- Apple Pay/Google Pay: Refund to the card linked to your digital wallet
What's Refunded
When your order is cancelled within the eligible window, you'll receive:
- Full refund of merchandise cost
- Full refund of shipping fees (if applicable)
- Full refund of any taxes charged
- No cancellation fees
Refund Status
Once we issue your refund, it can take 3-5 business days to appear in your account. The exact timing depends on your bank or credit card issuer. Contact your financial institution if you don't see the refund after 7 business days.
5. After Your Order Ships
If your order has already shipped when you want to cancel, you have the following options:
Option 1: Refuse Delivery
When the carrier attempts delivery, you can refuse the package:
- Tell the delivery person you refuse the package
- Do not open or accept the package
- The carrier will return it to us automatically
- Once we receive the refused package, we'll issue a full refund
Note: This option works best if you're home when delivery is attempted. If the package is left without signature, see Option 2.
Option 2: Return After Delivery
If the package is already delivered, you can return it:
- Keep the package unopened (or at minimum, don't remove tags or wear items)
- Contact us at returns@yalldb.com to initiate a return
- We'll email you a prepaid return shipping label
- Ship the package back to us
- Receive a full refund once we receive and process the return
For complete return instructions, visit our Returns & Refunds Policy page.
Tracking Your Shipped Order
If you've decided you no longer want an order that has shipped, you can track it to know when to expect delivery. Check your shipping confirmation email for the tracking number and carrier information. You can also log into your account to view tracking details.
6. Contact Support
Have questions about cancelling your order? We're here to help.
When to Contact Customer Support
- You need to cancel an order within the 2-hour window
- You have questions about cancellation eligibility
- You want to know if your order has shipped yet
- You need help with the return process after an order ships
- You haven't received a refund within the expected timeframe
- You need to modify your order instead of cancelling it completely
How to Reach Us
Cancellation Requests: support@yalldb.com
Return Requests: returns@yalldb.com
General Questions: support@yalldb.com
Response Times
We respond to all customer inquiries as quickly as possible:
- Urgent cancellation requests: Within 30 minutes to 1 hour during business hours
- General inquiries: Within 24 hours (Monday - Friday)
- Business hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Emails sent outside business hours will be responded to on the next business day.
Need Help with Order Cancellation?
Our customer support team is ready to assist you with cancellations, returns, or any other order-related questions.
Email: support@yalldb.com
Response Time: Within 24 hours (Monday - Friday)
Looking for more information?